Privacy Policy
Privacy Policy
Effective Date: August 20, 2026
AsukuNavi, operated by 合同会社アスクナビ (“AsukuNavi,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information we collect and process.
This Privacy Policy explains what information we collect, how and why we use it, how it may be processed by service providers, and how you can request access to or deletion of your information.
1. Information We Collect
When you contact or interact with AsukuNavi through TikTok, Instagram, or other supported communication channels, we may collect information that you voluntarily provide to us, including:
- Messages and inquiries you send to us
- Social media user identifiers necessary to receive and respond to your messages
- Number of guests
- Travel dates
- Destinations, cities, or locations you plan to visit
- Travel preferences and activities you are interested in
- Food, dining, cultural, nightlife, transportation, or other travel preferences
- Special requests related to your trip
- Your name, nationality, relationship information, or other personal information if you voluntarily provide it
- Other information you choose to provide during your communication with us
We may also receive technical or account-related information made available through the relevant social media platform or API where necessary to provide our communication services.
We do not intentionally request sensitive personal information unless it is necessary to respond to a specific request voluntarily made by you.
2. How and Why We Use Your Information
We use the information we collect for purposes including:
- Receiving and responding to customer inquiries
- Providing information about our private tours and travel-related services
- Understanding your travel plans, preferences, and requests
- Providing automated and AI-assisted concierge services
- Determining whether an inquiry relates to our tour services
- Transferring inquiries from our automated concierge to a human member of the AsukuNavi team
- Managing customer communications and inquiry records
- Providing customer support
- Improving our services, communication processes, and customer experience
- Maintaining appropriate business and customer service records
- Complying with applicable legal or regulatory obligations
We process information only to the extent reasonably necessary for these purposes.
3. AI-Assisted and Automated Communication
AsukuNavi uses automated systems and artificial intelligence to assist with certain initial customer inquiries.
When you contact us about a private tour or related service, our AI concierge may ask you a limited number of questions regarding information such as:
- Number of guests
- Travel dates
- Cities or destinations
- Experiences you are interested in
- Transportation preferences
- Food or dining preferences
- Other travel-related requests
Our AI concierge is designed to collect information that helps our team understand your inquiry.
The AI concierge does not independently confirm bookings or determine final pricing.
After the initial inquiry process, your request may be transferred to a human member of the AsukuNavi team for further assistance.
We may inform you when you are communicating with our AI concierge.
4. Third-Party Services and Data Processing
AsukuNavi uses third-party technology and service providers to operate our communication and customer management systems.
These providers may include:
- TikTok, Meta, and Instagram, for social media messaging and communication
- Anthropic, for AI-assisted processing of customer messages
- Google services, including Google Apps Script and Google Sheets, for system operation, conversation management, and customer inquiry records
- Other service providers that are reasonably necessary to operate, maintain, secure, or improve our services
Information may be transmitted to or processed by these providers only as reasonably necessary to provide the relevant functionality and services.
These third-party providers may process information in accordance with their own applicable terms and privacy policies.
5. Data Storage and Retention
Information collected through customer inquiries may be stored in systems used by AsukuNavi for customer communication and inquiry management.
We retain information only for as long as reasonably necessary for purposes such as:
- Responding to and managing your inquiry
- Providing requested services
- Maintaining appropriate customer and business records
- Resolving disputes
- Protecting our legitimate business interests
- Complying with applicable legal and regulatory requirements
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it, subject to applicable legal obligations.
6. Data Security
We take reasonable administrative and technical measures to protect information under our control against unauthorized access, disclosure, alteration, misuse, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Data Requests and Data Deletion
You may contact AsukuNavi to request access to, correction of, or deletion of personal information associated with your inquiry.
To request deletion of your information, please send an email to:
takahashi@asukunavi.com
Please include enough information for us to reasonably identify the relevant inquiry or communication.
After receiving and verifying a valid request, we will take reasonable steps to delete or otherwise process the relevant information in accordance with applicable laws and any legal or legitimate retention requirements.
You may also use this email address for questions regarding how your information is collected, used, or stored.
8. Information Provided Through Social Media Platforms
When you communicate with AsukuNavi through TikTok, Instagram, or other social media platforms, certain information may also be processed by the relevant platform provider in accordance with its own terms and privacy policies.
AsukuNavi’s use of information received through platform APIs is subject to the applicable platform terms, developer terms, and policies.
9. International Data Processing
Some of the third-party service providers we use may process information on servers located outside your country or region.
Where applicable, we take reasonable steps to use service providers and data processing practices consistent with applicable privacy and data protection requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will publish the updated Privacy Policy on this page and revise the effective date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or would like to submit a data-related request, please contact:
AsukuNavi
Operated by: 合同会社アスクナビ
Email: takahashi@asukunavi.com
Effective Date: August 20, 2026